FAQ

How is your device different from other G.P.S. Tracking units for vehicles?

GPS Tracking is only a small added benefit to the AXON’s capabilities. With one connector the AXON is able to connect to the vehicle, continually monitor vehicle parameters, and send this information to the back-end server. The AXON also provides two-way communication, which allows commands to be sent back to the vehicle from your computer. The final difference is that the AXON is much less expensive than other comparable solutions.

What Vehicles may use the AXON?

All 96 and newer cars, vans, SUV’s, transport trucks, and motorcycles.

Is Power Consumption an issue?

No. The AXON is manufactured using approved and qualified automotive grade system suppliers and is designed by a team of engineers that have already designed electronic component design systems for major manufacturers such as GM, Ford, Chrysler, and others. This is a high quality product and all such issues as power consumption have been thought through. When the vehicle is inactive the AXON will shut itself down by going to sleep, and it will turn itself back on when the ignition is turned on.

Is there any service or maintenance that has to be done to the unit itself?

No. New updates to the software will be uploaded automatically. Once the unit is installed it does not need to be touched.

How much wiring is involved when connecting your unit to the vehicle?

The AXON unit does not need to splice any wires. It uses one connector and there are no extra loose wires. The integrated antenna and all the other components are already enclosed within the plastic mold. The device runs on only three lines: B+, BUS, & GND. Optional installation methods are available that make it easy for you to install but difficult for others to remove.

Do you sell individual units?

Yes. We have just recently commenced selling individual units to individual customers.

What happens when the unit is in an area where the antenna is unable to transmit new data? For instance, in an underground garage/tunnel?

The AXON’s ability to transmit data, even in garages, is very strong and it should not really be a major concern. However, in this certain type of situation the information will be stored inside the AXON’s memory and the information will be sent out immediately at the next opportunity of transmission.

How long will it take to install the unit?

It will take approximately 5-10 minutes / vehicle. If the device is to be hidden it may take a few minutes longer since an optimal location in the vehicle will need to be found.

Why is my information not being displayed correctly? What are the compatibility requirements?

For optimal results it is best to use most common new internet browsers.

Can this unit send text information back to the driver?

The unit was not designed to communicate with the driver; it was designed to communicate with the vehicle and possibly monitor the driver’s driving habits. Most customers may prefer to not share the information with the drivers that the unit is installed.

However, we have integrated the AXON with Garmin products to provide this feature. If this type of technology is of interest to you then please let us know.

Is Customer Service / Technical Help available?

Yes, Technicians are available and we are able to reach customers in every state and province in N.A.

I have a Garmin Nuvi, how can I combine this and the AXON unit together?

You must first see if you have the correct compatible Garmin product: here.

The second step would be to obtain the specially designed interface cable from us.

For further inquiries please do not hesitate to contact us.